TPS Sensor Dodge 5.9L Ram 2500 3500
Product Name: Throttle Position Sensor
OEM Number: 3970085, 3970084,56028184AB,AP63427, AP63428,260042, 5015186AA, 53031575, 53031575AE, 53031575AF, 53031575AH, 53031576, 53031576AB, 53031576AC, 53031576AD, 5S5351, 5S5352, TPS346
Application:
1998.5-2007 Dodge Ram 2500 Cummins Diesel 5.9L
1998.5-2002 Dodge Ram 2500 Gas 5.9L
1998.5-2007 Dodge Ram 3500 Cummins Diesel 5.9L
1998.5-2002 Dodge Ram 3500 Gas 5.9L
How to achieve a win-win situation with customers and establish long-term cooperative relationships？
We have a customer from Canada who has been working with us for more than 6 years, he purchased TPS sensor from us. At the beginning, he bought 100~200 units per order, now he can buy 1500 units per order. why is that?
I don’t think we have many skills, only sincerity.
1.Quality
First of all, we must ensure the product's quality and avoid causing some after-sales troubles to our customers. For example, we have been selling this product to customers for 5-6 years, and the quantity is increasing. But so far, there has been no customer feedback that there is a problem with the product. Each product is tested before shipping.
2.Price
Of course, the most important thing is the price. We should communicate more with customers according to time and market changes, learn more information, and try our best to reduce costs from all aspects and provide competitive prices to customers, without losing our profit. so that customers sales are more, we will have more orders.
3.Details
We must be careful about the details of packaging, delivery and other aspects.For packaging, the marks and labels required by customers must be correctly affixed. Don’t delay shipping.
Recent cases: There is an order. We completed the packaging a month ago and were waiting for the customer to notify the shipment. However, the customer suddenly said to put labels on each small box. But the next day is the weekend, and for some reason, warehouse staff are unwilling to rework generally. So I tagged more than 400 sensors by myself on weekends. For customers' urgent orders, we do our best to do it. Help customers save a lot of costs.
4. Deal with problems proactively
When a problem occurs, we must promptly feedback to the customer, analyze the problem, why and who will bear it, and then provide several solutions for the customer's reference, and then communicate with the customer to solve the problem in the shortest possible time.We must have the courage to own our own mistakes, but if it‘s a customer problem, we must also have the courage to point it out and explain it clearly to avoid the same problem next time.
In short, the partnership is a win-win concept. Only when manufacturers and customers can continue to benefit from this cooperation for a long time, this relationship will be lasting and stable.
Post time: Nov-22-2023